Independent electronic retailer Dacombes of Wimborne is definitely plugged in to success. The family-run business, established in 1920, saw off stiff competition at the national ERT Awards to win two prestigious categories. The awards celebrate the best and brightest from the UK’s electrical retail sector. For the third time in three years, Dacombes, specialists in domestic appliances, TVs and state-of-the-art home cinemas picked up the award for Best Independent Consumer Electronics Retailer. Managing director Matt Renaut said: “We’re delighted the hard work of our staff has been rewarded. It’s a terrific way to kick off our centenary celebrations in Wimborne in 2022. He added: “This accolade shows that customers want the expertise and personal service which we offer free along with competitive prices that match or are even lower than online.” Julie Gray, who has worked for Dacombes for five years, scooped the Sales Excellence Award. She said: “I was thrilled to win this category – especially as it was the first time we’ve entered it. “I’m so passionate about this business. Great customer service is at the core of our ethos. There’s no robotic, hard to-reach call centre – we provide everything in person.” And this multi-award-winning local business is not resting on its laurels. Looking to expansion, it has recently purchased a 4500sq ft warehouse on the outskirts of Wimborne for storage. The team, comprising kitchen fitters, TV installers and sales colleagues, are also regularly vetted by mystery shoppers to maintain the highest standards of customer care.